County dispatcher named Telecommunicator of the Year

  • Thursday, April 17, 2014

The Berkeley County 911 Communications Center named Ashley Taylor Telecommunicator of the Year for 2013 during National Public Safety Telecommunications Week, April 13–19.

The week, sponsored by the Association of Public Safety Communications Officials (APCO) International, honors the thousands of men and women who respond to emergency calls by dispatching emergency professionals and equipment and rendering life saving assistance to the world’s citizens. In 1991, Congress proclaimed the second week of April as a nationally recognized week of acknowledgment.

Berkeley County Council voted to join the proclamation and has adopted it since 2009.

“These men and women are the unseen, behind-the-scenes heroes of our communities,” Berkeley County Supervisor Dan Davis said in a released statement. “On any given day, a dispatcher must handle a number of sensitive and difficult calls, while keeping calm and collected. They never know when they may be called to guide someone through administering CPR, calm someone who has been a victim of a crime, or even keep a person experiencing a medical emergency lucid and awake. It’s a tough job which requires extraordinary skills coupled with the ability to multitask and remain calm during emotionally demanding situations.”

Roxanne Willey is the director of the Berkeley County Communicatons Center. According to Willey, the center has six dispatchers on duty during each 12-hour shift. The Berkeley County Communications Center dispatches for Berkeley County Sheriff’s Office, Moncks Corner Police Department, St. Stephen Police Department, Jamestown Police Department, Bonneau Police Department, Berkeley County EMS, Berkeley County Rescue and 26 Fire Departments. They handle more than 300,000 calls per year.

2013 Call Statistics:

• Telephone calls received in 2013 Emergency: 94,730

• Telephone calls received in 2013 Non-Emergency: 232,736

• Calls dispatched in 2013 Law Enforcement: 85,440

• Calls dispatched in 2013 EMS: 14,673

• Calls dispatched in 2013 Fire: 11,853

“These folks really go above and beyond,” Davis said. “If not for these dedicated men and women, the system just would not operate as effectively as it does.”

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