Wednesday, February 6, 2013
Results from Santee Cooper’s annual residential customer satisfaction survey reveal Santee Cooper again exceeds national and state satisfaction measures and continues to excel in areas such as reliability, customer service, value and environmental responsibility.
The utility issued a news release on the survey last week.
According to MarketSearch, 98.7 percent of Santee Cooper residential customers were satisfied with the state-owned utility in 2012, mirroring overall satisfaction in 2011. By comparison, the national average was 92.1 percent and the South Carolina utility average was 90.0 percent.
The survey also revealed that 99.7 percent of respondents indicated their service has been reliable, with 93 percent of those saying their service is very reliable.
In addition to the near-perfect reliability scores, 99 percent of customers surveyed said they were both satisfied with Santee Cooper keeping power outages to a minimum and with Santee Cooper’s ability to restore power as quickly as possible when there is an outage.
When asked about customer service, 99 percent said they were satisfied with how quickly Santee Cooper responds to customer questions and problems, and 96 percent of respondents feel Santee Cooper is involved and committed to the community.
Regarding value, 92 percent agree that Santee Cooper’s power is worth the price they pay.
In terms of Santee Cooper’s environmental record, 99 percent of residential customers say they are satisfied with Santee Cooper when it comes to helping customers learn to use energy efficiently. The utility also drew high marks for protecting the environment and planning for future energy needs.