Thursday, January 17, 2013
How satisfied are you with the service you get from your neighborhood grocery store?
How about the way you were treated the last time you ate out?
Were you satisfied with the way that cashier treated you when you went to make your last payment at a particular place?
Some of these questions might be rather easy for you to answer because they are dealing with the way other people behave or other people treat you. But what about the way you behave and you treat others?
Do you make people feel welcome and special when you serve them? Are you pleasant to work with or do people often complain about the service you provide or how difficult it is to deal with you? Do you treat people the way you would like to be treated? Would you like to significantly improve your service quotient?
You can. Although I will not make specific suggestions for you because I do not know your specific situation yet I will share with you a story that I hope will inspire you to come up with ways to improve your service quotient and make a difference in the lives of those with whom you interact.
I read a story recently about a young man we will call Johnny.
He was 19 years old and suffered from Down Syndrome. He worked at a grocery store as a bag boy.
Johnny decided that although he was only bagging groceries he would try to make an impact on the people he served. He loved to collect inspirational quotes so he decided he would drop one in the bag of each customer.
Weeks passed and one day the manager came into the store and noticed that there were people in only one line of the three that were open.
This 19-year-old bag boy had begun to transform his workplace through humble yet extravagant service he had chosen to give others. The saying, “People don’t care how much you know until they know how much you care,” is still true.
After a while we all become known or recognized a certain way by those who interact with us regularly. People see us as negative or positive, encouraging or helpful. How do others see you?
Sometimes who we think we are is not how other people see us and when it comes to working and living with people the image you have in your head of yourself is not worth a penny, it is how the people in your life sees you that matters. You might think you give great service but that doesn’t matter if most people are complaining about your lousy service.
When it comes to quality service you are not the judge; it’s the people whom you serve who determine that. So, how would they rate your service quotient?